FAQ
Frequently asked questions
What is your shipping time?
Your order will be processed and shipped within 1-3 business days. For international shipments, delivery times may depend on the destination country and local carriers. Once your order has been shipped, tracking details will be shared via email.
What are your return conditions?
You can request a return within 14 days after receiving your order. Items must be unused, with tags intact, and in their original packaging.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. Cash-on-delivery service fees and campaign discounts (if conditions are no longer met after the return) are not included in the refund amount.
Which countries do you ship to?
We currently ship to the GCC region, Egypt, and the United States. For other countries, please contact us at info@baashar.com.
Are your products really 100% silk?
Yes! All our scarves are made of 100% Mulberry silk and are handcrafted as premium products.